Our Appointments

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Routine Appointments

GP / other clinicians

These will be offered to patients primarily who have made contact through the eConsult system, then triaged by one of our clinicians and/or asked to attend a follow up appointment by one of our medical team. These appointments will delivered by face-to-face, telephone or video consultation and will not always be with a GP.

It is our aim that by directing patients towards more appropriate health professionals in the team, the doctors can have more time to see patients who specifically need to see the GP. For example, this could be an appointment with a Physiotherapist, one of our in-house Pharmacists or with one of our Nurses in the Minor Illness clinic.

Each appointment offered is for ONE person only. Please also do not let children under the age of 12 attend on their own.

Practice Nurse (Treatment Rooms)

You can contact reception to book an appointment in one of our treatment rooms with one of the practice nurses. These appointments can be for a range of issues such as B12 injections, wound checking and dressing, suture removal (for fewer than 10 stitches or staples) and more. Please contact reception to see if this is the correct appointment for your needs.

Emergency 'On the Day' Appointments a.k.a Duty Team appointments

If your need is medically urgent, your issue will initially be triaged on the same day by a member of the Emergency Care/Duty Team to assess how your needs can best be met. 

The Emergency Care team, or Duty Team, is made up of Doctors, Emergency Care Practitioners and Advanced Nurse Practitioners. This team provides  same day consultations for a range of acute illnesses. If your illness is on-going or chronic please either send in an econsult or book a routine review. This is to allow the duty team to deal with urgent medical matters. 

Requesting an appointment via the website

We cannot accept requests for appointment via the website.  To request an appointment, please either call the practice or complete an eConsult.  Once triaged, we will get back to you to book you in.

Home Visits

House calls or home visits are carried out mainly by our highly qualified Emergency Care Practitioners (ECPs). These experienced ECPs are usually only required in exceptional cases – such as the terminally ill, truly housebound or genuine emergencies.

House calls should be requested before 10.00 a.m., if possible. You will be visited at some point during the day

Please remember the doctor can see four or five people in the Health Centre in the time it takes to do one house visit. Requests for essential house visits should be made as early as possible to allow us to plan the day efficiently.

You will not be able to specify the clinician who will visit you. Genuine emergencies will be dealt with immediately.

The community nursing team deal with most of the planned house visits and constantly provide feed back information to the GPs. Routine visits are not carried out after someone comes home from the hospital unless it is medically indicated. Again most of these are dealt with by our highly trained community nurses.

You will also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years old.

Cancelling an appointment

We know that some things are unavoidable and that appointments have to be cancelled sometimes. If you would like to cancel an upcoming appointment, please contact the health centre to inform the reception staff that you are unable to attend. This will allow that appointment to be offered to another patient.

You can also complete our appointment cancellation notification request form or you can text to cancel you appointment. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). 

Failing to attend appointments

If you fail to attend the Practice for your appointment whilst also failing to advise us that you won't be attending, this will be marked down as a DNA (did not attend) in your medical notes.

DNAs rates are rising and are therefore monitored on a quarterly basis. If you are seen to have multiple DNAs in your file, you will be contacted about these and a letter will be sent to you informing you that you have failed to show and will provide a list of dates of your DNAs. If you continue to fail to attend appointments and your DNA records rise, we can remove you from the patient list and force you to register at another Practice.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.