GP / other clinicians
These will be offered to patients primarily who have made contact through the eConsult system, then triaged by one of our clinicians and/or asked to attend a follow up appointment by one of our medical team. These appointments will delivered by face-to-face, telephone or video consultation and will not always be with a GP.
It is our aim that by directing patients towards more appropriate health professionals in the team, the doctors can have more time to see patients who specifically need to see the GP. For example, this could be an appointment with a Physiotherapist, one of our in-house Pharmacists or with one of our Nurses in the Minor Illness clinic.
Each appointment offered is for ONE person only. Please also do not let children under the age of 12 attend on their own.
Practice Nurse (Treatment Rooms)
You can contact reception to book an appointment in one of our treatment rooms with one of the practice nurses. These appointments can be for a range of issues such as B12 injections, wound checking and dressing, suture removal (for fewer than 10 stitches or staples) and more. Please contact reception to see if this is the correct appointment for your needs.
eConsult (Monday - Friday 6:00am to 11:00am)
eConsult will allow you to submit your symptoms or requests to the Practice electronically, which is then forwarded to the triage team for them to review. Reception will then get back in touch via eConsult to arrange the suggested appointment with you.
The information you provide in your eConsult will be triaged by one of our clinicians and you will then be given the next available appointment of that type recommened by the triaging clinician. You will be notified of this appointment's date and time via email (reply to your eConsult).
Our eConsult service is open from 6:00am to 11:00am Monday to Friday. All eConsults are triaged the following working day and replied to promptly.
Please click here to start your consultation.
Emergency 'On the Day' Appointments a.k.a Duty Team appointments
If your need is medically urgent, your issue will initially be triaged on the same day by a member of the Emergency Care/Duty Team to assess how your needs can best be met.
The Emergency Care team, or Duty Team, is made up of Doctors, Emergency Care Practitioners and Advanced Nurse Practitioners. This team provides same day consultations for a range of acute illnesses. If your illness is on-going or chronic please either send in an econsult or book a routine review. This is to allow the duty team to deal with urgent medical matters.
House calls or home visits are carried out mainly by our highly qualified Emergency Care Practitioners (ECPs). These experienced ECPs are usually only required in exceptional cases – such as the terminally ill, truly housebound or genuine emergencies.
House calls should be requested before 10.00 a.m., if possible. You will be visited at some point during the day
Please remember the doctor can see four or five people in the Health Centre in the time it takes to do one house visit. Requests for essential house visits should be made as early as possible to allow us to plan the day efficiently.
You will not be able to specify the clinician who will visit you. Genuine emergencies will be dealt with immediately.
The community nursing team deal with most of the planned house visits and constantly provide feed back information to the GPs. Routine visits are not carried out after someone comes home from the hospital unless it is medically indicated. Again most of these are dealt with by our highly trained community nurses.
You will also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years old.
Cancelling an appointment
We know that some things are unavoidable and that appointments have to be cancelled sometimes. If you would like to cancel an upcoming appointment, please contact the health centre to inform the reception staff that you are unable to attend. This will allow that appointment to be offered to another patient.
If you fail to attend the Practice for your appointment, you will be marked down as a DNA (did not attend) and a letter will be sent to you informing you that you have failed to show. If you continue to fail to attend, we can remove you from the patient list and force you to register at another Practice.
You can also complete our appointment cancellation notification request form or you can text to cancel you appointment. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays).
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Requesting an appointment via the website
We cannot accept requests for appointment via the website. To request an appointment, please either call the practice or complete an eConsult. Once triaged, we will get back to you to book you in.