The practice aims to provide high standard of care to our patients at Elgin Health Centre.
In order to respond efficiently to patient’s requests and clinical concerns, the practice advises that patients outline the nature of their query using the e-consult platform. This will enable an experienced clinician to offer a timely response that may include advice, a prescription or a telephone/ video/ face to face appointment with a member of the clinical team. This may also include an appointment for a clinical investigation prior to an appointment where appropriate.
PLEASE NOTE
Maryhill Practice would like to update all patients on recent organisational developments with regard to the COVID-19 pandemic and the recent takeover of Elgin Community Surgery on 1.7.21. We extend a warm welcome to our new registered patients boosting the Practice list size to approximately 23,000 making Maryhill Practice one of the largest in Grampian.
The Practice continues its commitment to provide a high quality service to all based on clinical need. The assessment and communication with patients will continue using a range of modalities including telephone, Face 2 Face, Video, text and email, using the most appropriate in the clinical setting.
The introduction of e Consult has been largely well received with significant uptake by many patient groups and has allowed clinical staff to make safe, efficient and effective decisions. The rise in demand for this service has also placed extra pressure on Practice staff and in order to continue our ability to target resources safely and efficiently based on clinical need, we will now implement a target response time of 2 working days for more urgent clinical problems and 5 working days for non-urgent matters. In addition, e Consult will not be available for use between 2pm Friday until 8am on Monday. These changes are part of a more wide ranging review of eConsult we are undertaking to ensure it works well for both patients and Practice staff.
The ongoing COVID-19 pandemic has of course contributed to an extra burden on working practices especially due to Track and Trace system and the need for Practice staff to self-isolate after positive COVID contacts for up to 10 days.
Please be assured that all staff are doing their very best to provide a high level service. We would continue to request that all patients be respectful of the hard work and dedication of staff members as they guide them through their presenting health issues.
Please click the link to the e-consult platform below (NOTE MESSAGE BELOW ABOUT FESTIVE AVAILABLILITY)
eConsult will not be available from 11am on Tuesday the 21st of December until 6am on Wednesday the 5th of January. For those with urgent health needs during this time please contact the Practice by phoning the Practice number. This is to help manage the anticipated volume of contacts during this time, with the context of rising Omicron numbers and staff absences. Wishing you all a merry Christmas.
If you have to attend the practice for an appointment,in keeping with Scottish Government guidlines, we ask you to wear face coverings to help prevent potential spread of the Coronavirus.
If you have any of the following symptoms : A new cough, Fever, Loss of smell or taste, diarrhoea, vomiting
Do not attend the Practice
Instead stay at home , Call NHS24 on 111 for further help and support, or use the link bellow for further information.
Attend Anywhere Video Consultations
CLICK THE IMAGE BELOW TO ENTER THE WAITING ROOM
Only do this if you have been given a video consultation appointment by a clinician.
Further information can be found here
(Site updated 20/01/2022)
For appointments and prescriptions please use the
Online Services link above. Alternatively, just click
here.