eConsult opening times

As outlined in the recent 'Message from the Practice' (available in 'Latest News') we are currently working to improve our use of triage.  Part of this involves a reduction of the hours the eConsult service will be available.  The service will now be available between 8 and 11am Monday to Friday.  Patients should use this as their first point of contact for routine medical conditions or administrative requests.  As always more urgent matters will be dealt with on the day by the duty team.  The Practice is also developing new Triage streams that should improve access for all patients and we will keep you informed of developments here. 


As you are aware the practice will again not be carrying out you flu immunisations this year. Please do not call the practice to make flu appointments

Flu Call Centre –  0345 337 9899,    Email –

In 2017, the Scottish Government and the Scottish General Practitioners Committee (SGPC) agreed vaccinations would move away from a model based on GP delivery to one based on NHS Board delivery through dedicated teams.

There followed the significant work around the COVID-19 vaccination program that is ongoing.

Clinics will again be set up in a number of locations across Grampian within secondary schools and community spaces such as sports halls, churches and any other large venues that can allow for social distancing. Measures will be put in place to ensure health and safety is priority.”

The website will have information about eligible groups for both Flu and COVID-19 boosters when this information is released.

Order Prescriptions Online

This is an easy process. Open up the link, follow the instructions on how to set up a new account. If you want to add other household members to the account, add them by clicking NEW PATIENT in the drop down box on the patient information page.

There is currently a problem with Outlook, Hotmail and Live email accounts whereby these email providers are blocking emails from our online repeat prescriptions system.

You will not currently receive an email confirmation if you use one of these providers. If you use one of those emails and need a password reset please contact the practice via the eConsult Admin option or using Our website developers are working with Microsoft to unblock these emails however it is proving to be a long process.

medication7Repeat Prescriptions and Chronic Medication Service (CMS)

Repeat prescription are items that are on your active repeat prescription. The Pharmacy team will only be able to issue items from you regular repeats. If you need further acute medication the pharmacy team cant guarantee these will be procesed.

Please allow a minimum of 3 working days before collecting your prescription from the chemist

This also applies to prescriptions requested by hospital Consultants. If they require you to start new medication urgently (within 2 days), they will either phone us in advance or issue you supplies at the hospital Clinic.

If you are on regular medication your doctor will give you a repeat prescription form to request medicines.

There is a prescription box outside the main entrance for you to put your prescription through. This is emptied at regular interval throughout the day.

You can also hand in your repeat prescription form into your local chemist who will deliver it to the practice.

You can also post your prescription request form to us with a stamped addressed envelope for return.

Requests for repeat prescriptions will not be taken over the telephone unless there are exceptional circumstances.

It is practice and Health Board policy for doctors to print your prescription using the drugs correct or generic name. Although the look of your medicine may be different, the active drug is exactly the same. If in doubt, please ask.

It is important that you check your repeat prescription list carefully and let us know about any medicines you are no longer taking. Please also return all your unwanted medicines to your chemist and avoid storing excessive quantities at home.

Chronic Medication Service (CMS)

Are you on repeat regular medication ?

You may be a suitable candidate for the Chronic Medication Service (CMS).

How CMS works:- Your GP would issue you with a SERIAL prescription rather than a standard repeat prescription.

Serial prescriptions last for 24, 48 or 56 weeks and your Pharmacist will dispense it in instalments (either every 4 weeks, 8 weeks or longer, depending on your GP’s instructions). 

Having a serial prescription does not stop you making an appointment with your GP in the usual way. 

If you feel you are suitable please speak to your preferred community pharmacy who will discuss registration with you.


Further information can be found here


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