Why Does the receptionist need to ask what's wrong with me ?


Emergency appointments are only bookable on the day and are strictly for urgent cases only. They are 10 minute appointments.

We have a computerised appointment system.

All appointments, both morning or afternoon can be booked up to one month in advance.

If your need is urgent you will be able to speak to a member of the Duty Clinical Team on the same day to assess how your needs can best be met. This duty team consists of Doctors, Advanced Nurse Practitioners and Advanced Paramedic  Practitioners.

If you cannot keep your appointment please let us know as soon as possible. Approximately 250 appointments are lost per month due to non-attendance. Persistent failure to attend without good reason may result in removal from the practice list.

Please remember each appointment is only for one person.

Please do not let children under 12 years attend alone.

If you want to get advice from a GP instead of making an appointment just phone the practice. The receptionist will take some details to enable a GP to call you back. It is helpful to give as much information as possible to assist the team in dealing with your request.

Please note that when ringing the Health Centre, the lines are extremely busy for the first couple of hours in the morning, particularly on a Monday.

It is very important that you provide the reception Staff with as much information as possible regarding the nature of your complaint in order that they can direct your need to the most appropriate Health Professional at the Health Centre.

It is our aim that by directing patients towards more appropriate health professionals in the team, the doctors can have more time to see patients who specifically need to see the GP


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